Customers and clients have many choices. Its important to make sure their first impression builds a longer relationship.

The development of an "Urgent Response Plan" is one that should be given serious consideration. Hopefully, such a plan can be developed, disseminated, even subjected to tests and drills, but never actually will need to be implemented.

To many of the customer base, the use of plastics, ANYWHERE IN THE STORE, might be labeled sacrilegious. But such an evaluation might be short sighted.