Efficiency Builds Profit

The goal of every operator should be to work efficiently, with a commitment to delivering the highest quality product and services, with the full result to be one that improves the customer’s experience. The concept of working efficiently really centers around removing all waste from work activities, but maintaining an effective production profile.

Too often, this is interpreted as scaling back hours, cutting back resources, reducing headcount, removing basic comforts or amenities. These aren’t necessarily enhancement to operating efficiently; in fact, they can produce the opposite effect, as productivity sags along with the morale in the workplace.

There are better metrics to consider in assessing the efficiency of any operation and many will overlap other areas discussed as concentrations of expertise as provided by Silver Fox Consulting. Developing processes and best practices usually coincides with determining how to get teams to work in coordination and collaboratively. It also suggests that full utilization will not only improve productivity (and efficiency) but will also lead to greater workplace satisfaction, and that in turn will help in reducing turnover (part of retention strategies).

Of course space utilization, scheduling of tasks to ensure precursor work is completed before other production initiatives are started will also improve the profile. Proper training and process management, as well as quick access to answers and information, will lead to greater accuracy, a more reliable accounting of inventory or available services, all generating greater pride in their work function. The customer experience will be requisitely responsive to these elements of satisfaction and performance.

Our experience at Silver Fox Consulting, provides access to data from various industries that will benchmark many of the daily metrics associated with efficient operations. The strategies employed may be tailored to finding pathways to more efficiency where needed, but with the recognition that each business may place greater emphasis as part of their unique culture on some facets of the daily operations, the personnel’s sense of well being or the customers’ desires. Our pledge is to find the balance between promoting greater efficiency while maintaining hour business’ identity and personality.